CVB SEASONAL EMPLOYEE




JOB SUMMARY
The Seasonal Clerk serves as a front-line representative of Dodge City, providing friendly, professional customer service to visitors while delivering accurate information about local attractions, events, and services. This position supports daily operations of the Visitor Information Center through clerical, administrative, and point-of-sale duties.

The Seasonal Clerk is expected to work 20-28 hours a week from hire until the end of the year. The Seasonal Clerk is expected to work the Parade of Lights on November 30th.
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DUTIES AND RESPONSIBILITIES
The following are the performance expectations of the City along with examples of how the expectation relates to the position of Seasonal Clerk. This is not an exhaustive list of job responsibilities and therefore, other duties may be assigned:

Job Knowledge & Effectiveness
Expectation to:
• Greet visitors in a friendly, professional manner and serve as the first point of contact for the Visitor Information Center.
• Answer and direct phone calls, providing accurate and helpful information to inquiries.
• Maintain records of visitor traffic, including daily counts and basic demographic or inquiry data as required.
• Accurately collect and record visitor information for reporting and tracking purposes.
• Process incoming and outgoing mail and deliveries in a timely manner.
• Assemble and distribute “Welcome” packets, maps, and promotional materials tailored to visitor needs.
• Operate and balance the cash register/POS system daily, ensuring accurate transactions and proper cash handling procedures.
• Perform a variety of clerical and basic bookkeeping tasks, including data entry, filing, and record maintenance.
• Maintain a clean, organized, and well-stocked front desk and visitor area.
• Stay informed on local attractions, events, and community updates to effectively assist visitors.
• Cross-train in other areas as appropriate to support overall office operations and team efficiency.

Supports the operations of the department by:
• Demonstrates ability to plan, complete tasks and monitor results within established deadlines.
• Effectively applying knowledge to solve a range of problems.
• Following department policies on a consistent basis.
• Performs job responsibilities consistently, timely, cost-effectively, ensuring customer satisfaction.
• Making decisions regarding the efficient and cost-effective way to perform job responsibilities.
• Identify and understand issues, problems, and opportunities and takes action consistent with available facts and probable consequences.
• Adjusts to changing conditions; accepts new duties and responsibilities with a positive attitude.

Customer Focus
Demonstrates concern for satisfying customers:
• Assists citizens when out in the public by answering questions, and explaining the responsibilities of the department.
• Responds accurately to general knowledge questions from the public.
• Maintains professional manner when a resident or customer has a complaint or problem.
• Respects the confidentiality of information or concerns shared by others.
• Is honest and forthright with people.

Adaptability, Innovation & Continuous Learning
Ensures that the vision, mission and values of the City and the Convention & Visitors Bureau are represented when performing the functions of a Seasonal Secretary I:
• Is proactive in ensuring that job responsibilities meet the vision, mission, and values of the organization.
• Weigh the costs, benefits, risks and chances for success in making a decision.
• Anticipates possible problems and develops contingency plans in advance.
• Takes responsibility for own mistakes does not blame others.

Demonstrates ability to support organizational changes needed to improve the organization’s effectiveness;
• Works cooperatively with others to produce innovative solutions.
• Demonstrates openness to new organizational structures, procedures and technology.

Takes responsibility for one’s own performance:
• Takes initiative and responsibility for ensuring continual updating of skills and education necessary for the position.
• Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals.
• Maintains all licenses, certifications, etc. as well as continue to learn new techniques and methodologies related to their field.

Honesty, Integrity & Respect
Fosters teamwork with coworkers:
• Listens and responds constructively to other team members.
• Is patient with other team members, administration, and customers.
• Expresses disagreement constructively (e.g., emphasizing points of agreement, suggesting alternatives that may be acceptable to the group.
• Treats all members of the team, department, City and Community with respect, ensuring
cultural differences are respected.
• Ensuring that all work is performed equally among team members, each taking responsibility for jobs that may not be desirable duties.

Safety
Ensures that all activities are carried out in a safe manner; adhering to all City safety regulations:
• Assists co-workers in the safe handling of equipment and in other duties as appropriate.
• Ensures that the City’s equipment is safely operated and all driving laws are obeyed.
• Ensures all regulations pertaining to the safe use of equipment are understood and followed.
• Reports all accidents to the appropriate individual. Follows all policies for reporting, investigating, and follow-up of equipment incidents, or personal injuries.
• Understanding if items are in need of repair and takes responsibility to ensure that it is either fixed properly, or informs the appropriate personnel.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.

EDUCATION AND/OR EXPERIENCE
• Minimum of one (1) years of general office experience and/or customer service.

SKILLS AND ABILITIES
• Ability to cooperate with staff and the public.
• Ability to maintain a professional manner when dealing with the public.
• Ability to comprehend, retain and apply city and state policies and legislation, i.e. city ordinances, procedure manuals, etc.
• Ability to operate various types of office equipment including computers and peripheral equipment and spreadsheet software.

LANGUAGE SKILLS
• Ability to communicate effectively with other members of the staff, supervisor, and the public.
• Ability to communicate in both written and verbal form.
• Ability to read City policies and procedures; written instructions, general correspondence; MSDS sheets, safety manuals, etc.

MATHEMATICAL SKILLS
• Ability to calculate basic mathematical calculations.

REASONING ABILITY
• Ability to respond to complaints and grievances posed by the public.
• Ability to define problems and deal with a variety of situations.
• Ability to think quickly, maintains self-control, and adapt to stressful situations.
• Ability to use good judgment and effectively solve problems.

PHYSICAL AND WORK ENVIRONMENT
The physical and work environments described are representative of those that must be met by an employee to successfully perform the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Environment:
• The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (up to 25 pounds), grasping, talking, hearing/listening, seeing/observing, and repetitive motions.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.

Work Environment:
• Work is primarily in an office setting.

Code : 58-2

Type : INTERNAL & EXTERNAL

Location : CONV & VISTORS BUREAU

Grade : GRADE 5

Group : CVB

Job Family : CONVENTION VISTORS BUREAU

Job Class : PART TIME/TEMP CVB

Posting Start : 09/30/2026

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $12.00